Privacy

This is the Handeazy privacy policy (“Privacy Policy” or “Policy” or “Policy Terms”). Innovate IT Services FZ LLC and its affiliates, brand called, “Handeazy”, “we” or “us”) offer Home and office maintenance services through Mobile Apps, web-based solutions facilitating connections between customers that seek specific services and service professionals also known as Service providers / Services Partners that offer these services. In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Professional Services”. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at https://www.handeazy.com/ or mobile application ‘Handeazy’ (Mobile App on Appstore / Playstore) or avail products or services that Handeazy offers you on or through the Mobile App on Appstore / Playstore services.

We are committed to safeguarding the privacy of our website, Mobile App visitors; this policy sets out how we will treat your personal information. Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. What information do we collect? We may collect, store and use the following kinds of personal information:

information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including booking a cleaner through Handeazy);

information that you provide to us for the purpose of registering with us (including your name, address and email address);

information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your name and email address;

any other information that you choose to send to us; and

other information.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

 1. Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both “session” cookie and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We will use the session cookies to: keep track of you whilst you navigate the website; keep track of your bookings; prevent fraud and increase website security; and [other uses]. We will use the persistent cookies to: enable our website to recognize you when you visit; keep track of your preferences in relation to your use of our website; and other uses.

We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. Our payment services providers may also send you cookies.

2. HOW DO WE COLLECT PERSONAL DATA?

 We use different methods to collect personal data from and about you including through:

 (a) Direct Interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you:

 (i)  create an account or profile with us;

(ii)  use our Services or carry out other activities in connection with the Services;

(iii) enter a promotion, user poll, or online surveys;

(iv) request marketing communications to be sent to you; or

(v)  report a problem with the Platform and/or our Services, give us feedback or contact us.

(b) Automated technologies or interactions. Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.

 (c) Third parties or publicly available sources.We will receive personal data about you from various third parties:

 (i) Technical data from analytics providers such as Facebook and advertising networks;

(ii)  Identity and profile-related Data and Contact Data from service professionals, publicly available sources, etc.;

(iii) Personal data about you from our affiliate entities.

3. HOW DO WE USE YOUR PERSONAL DATA

 (a)  We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services, enable you to use the Professional Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:

 (i)  to verify your identity to register you as a user, and create your user account with us on the Platform;

(ii)  to provide the Services to you;

(iii)  to enable the provision of Professional Services to you;

(iv)  to monitor trends and personalize your experience;

(v)   to improve the functionality of our Services based on the information and feedback we receive from you;

(vi)  to improve customer service to effectively respond to your Service requests and support needs;

(vii) to track transactions and process payments;

(viii) to send periodic notifications to manage our relationship with you including to notify you of changes to the Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services;

(ix)  ​​to assist with the facilitation of the Professional Services offered to you, including to send you information and updates about the Professional Services you have availed;

(x)   to market and advertise the Services to you;

(xi)  to comply with legal obligations;

(xii)  to administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;

(xiii) to improve our business and delivery models;

(xiv) to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;

(xv)  to enforce our Terms; and

(xvi) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.

 (b) You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us, our service professionals, associate partners, and affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes.

 (c)  You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to service professionals who provide or seek to provide you with Professional Services, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the Innovate IT Services associated or group company in connection with the above-mentioned purposes.

 (d)  You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.

 4. Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information:

to the extent that we are required to do so by law;

in connection with any ongoing or prospective legal proceedings;

in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

 5. International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. In addition, personal information that you submit for publication on the website may be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

 6. Security of your personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

All electronic transactions entered into via the website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. Handeazy  takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Handeazy  cannot guarantee the security of any information that is disclosed online.

 7. Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

 8. Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

the payment of a fee (currently fixed at GBP £5); and

the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us at team@Handeazy .com. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

 9. Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

 10. PERSONAL DATA THAT WE COLLECT

 (a) We collect different types of personal data about you. This includes, but is not limited to: 

 (i)  Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers. 

(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.

(iii) Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service professionals through the Platform.

 (iv) Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform , website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.

(v)  Transaction Data, such as details of the Services or Professional Services you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.

 (vi) Usage Data, which includes information about how you use the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.

 (b) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

 (c) What happens if I refuse to provide my personal data?

 Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.

11) YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

 (a)   Access and Updating your Personal Data: You hereby warrant that all personal data that you provide us with is accurate, up-to-date, and true. When you use our Services, we make best efforts to provide you with the ability to access and correct inaccurate or deficient data, subject to any legal requirements. You can request Urban Company for a copy of your personal data by sending an email team@handeazy.com. Urban Company may take up to 7 (seven) working days respond to such request.

 (b)   Opting-out of Marketing and Promotional Communications: When we send you marketing and promotional content through email, we make best efforts to provide you with the ability to opt-out of such communications by using the opt-out instructions provided in such emails. You understand and acknowledge that it may take us up to 10 (Ten) business days to give effect to your opt-out request. Please note that we may still send you emails about your user account or any Services you have requested or received from us.

 12.  DELETION OF ACCOUNT AND PERSONAL DATA

(a)   Notwithstanding anything contained in the Terms, you may delete your account as well as your personal data stored with Urban Company by sending an email team@handeazy.com. Handeazy (Innovate IT Services) may take up to 5 working days to process your request. Once your account is deleted, you will lose access to all Services. For avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Platform will be retained in accordance with applicable law.

 This privacy Policy will be updated without prior notice and you are requested to review it before you.